Contact Us

Contact

General Enquiries

You can contact our UK call centre by email or phone:
Email: customerservice@emeraldlife.co.uk 
Telephone: 0330 131 9950

To Claim

If you need to make a claim, please call:

Medical emergency treatment:

For inpatient treatment anywhere in the world

Global Response:
Tel: +44 113 3180 197
Fax: +44 113 3180 198
Email: operations@global-response.co.uk

For outpatient treatment, anywhere in the world, excluding North America and the United Kingdom

Healthwatch SA:
Tel: +44 113 3180 124
Fax: +44 113 3180 125
Email: newcase@healthwatch.gr

For outpatient treatment in North America and the United Kingdom 

Global Response:
Tel: +44 113 3180 197
Fax: +44 113 3180 198
Email: operations@global-response.co.uk

Marketing

For all marketing enquiries: 
marketing@emeraldlife.co.uk

Press

For all press enquiries:
Email: press@emeraldlife.co.uk
Call: 07590 312522

Complaints

We're sorry you have a complaint, for policies other than pet, please get in touch with us via the contact details below:
Email: customerservice@emeraldlife.co.uk
Call: 0330 131 9960

For a pet policy, please get in touch with us via the contact details below:
Email: claims@petadminteam.com
Call: 03332 205510

EMERALD SUPPORTS
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Stonewall
Human Dignity Trust
Diversity Role Models
The Albert Kennedy Trust