Contact Us

Contact

General Enquiries

You can contact our UK call centre by email or phone:
Email: customerservice@emeraldlife.co.uk 
Telephone: 0330 131 9950

To Claim

If you need to make a claim, please call:

Medical emergency treatment:

For inpatient treatment anywhere in the world

Global Response:
Tel: +44 113 3180 197
Fax: +44 113 3180 198
Email: operations@global-response.co.uk

For outpatient treatment, anywhere in the world, excluding North America and the United Kingdom

Healthwatch SA:
Tel: +44 113 3180 124
Fax: +44 113 3180 125
Email: newcase@healthwatch.gr

For outpatient treatment in North America and the United Kingdom 

Global Response:
Tel: +44 113 3180 197
Fax: +44 113 3180 198
Email: operations@global-response.co.uk

Marketing

For all marketing enquiries: 
marketing@emeraldlife.co.uk

Press

For all press enquiries:
Email: press@emeraldlife.co.uk
Call: 07808 167868

Complaints

We're sorry you have a complaint, for policies other than pet, please get in touch with us via the contact details below:
Email: customerservice@emeraldlife.co.uk
Call: 0330 131 9960

For a pet policy, please get in touch with us via the contact details below:
Email: claims@petadminteam.com
Call: 03332 205510

You can write to us at Emerald Life Customer Relations, 2 Melford Court, The Havens, Ransomes Europark, Ipswich, Suffolk IP3 9SJ

If your complaint relates to insurance purchased from us via electronic means then you are also able to use the EC On-line Dispute Resolution (ODR) platform at www.ec.europa.eu/consumers/odr/ who will notify FOS on your behalf.
EMERALD SUPPORTS
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