Contact Us

Contact

General Enquiries

You can contact our UK call centre by email or phone:
Email: customerservice@emeraldlife.co.uk 
Telephone: 0330 131 9950

To Claim

If you need to make a claim, please call:

Medical emergency treatment if you took out your policy BEFORE 1 June 2018:

For inpatient treatment anywhere in the world

Global Response:
Tel: +44 113 3180 197
Fax: +44 113 3180 198
Email: operations@global-response.co.uk

For outpatient treatment, anywhere in the world, excluding North America and the United Kingdom

Healthwatch SA:
Tel: +44 113 3180 124
Fax: +44 113 3180 125
Email: newcase@healthwatch.gr

For outpatient treatment in North America and the United Kingdom 

Global Response:
Tel: +44 113 3180 197
Fax: +44 113 3180 198
Email: operations@global-response.co.uk

Medical emergency treatment if you took out your policy AFTER 1 June 2018:

Contact Global Response on 0343 658 0345 or email travelclaims@emeraldlifeclaims.co.uk

Claims under Section B – Optional Gadget cover:

Contact Trent - Services (Administration) Ltd at

Trent - Services (Administration) Ltd,
Trent House,
Love Lane,
Cirencester,
Gloucestershire
GL7 1XD 

Or on phone number 01285 626020, email: claims@trent-services.co.uk or by fax 01285 626031.

Marketing

For all marketing enquiries: 
marketing@emeraldlife.co.uk

Press

For all press enquiries:
Email: press@emeraldlife.co.uk
Call: 07808 167868

Complaints

We're sorry you have a complaint, for policies other than pet and travel taken out after 1 June 2018, please get in touch with us via the contact details below:
Email: customerservice@emeraldlife.co.uk
Call: 0330 131 9960

You can write to us at Emerald Life Customer Relations, 2 Melford Court, The Havens, Ransomes Europark, Ipswich, Suffolk IP3 9SJ

For a pet policy, please get in touch with us via the contact details below:
Email: claims@petadminteam.com
Call: 03332 205510

For a travel policy taken out after 1 June 2018, please get in touch with us via the contact details below:

The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex
RH10 1DQ 

Email: admin@rockinsurance.com

If your complaint relates to insurance purchased from us via electronic means then you are also able to use the EC On-line Dispute Resolution (ODR) platform at www.ec.europa.eu/consumers/odr/ who will notify FOS on your behalf.

EMERALD SUPPORTS
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