You can contact our UK call centre by email or phone:
Telephone: 0330 113 7109
If you need to make a claim, please call:
If you purchased your policy on or after 16 April 2020 but before 19 February 2021 please contact International Medical Rescue on 02380 177285.
If you purchased your policy between 26 April 2019 and 15 April 2020 please contact International Medical Rescue on 02380 177469.
Claims under Section B – Optional Gadget cover:
Contact Trent – Services (Administration) Ltd at
Trent – Services (Administration) Ltd
Or on phone number 01285 626020, email: firstname.lastname@example.org or by fax 01285 626031.
We’re sorry you have a complaint, for policies other than pet and travel, please get in touch with us via the contact details below:
Call: 0330 131 9960
You can write to us at 286 Queensbridge Road, London E8 3NH.
For a pet policy, please get in touch with us via the contact details below:
Call: 03332 205510
For a travel policy, please get in touch with us via the contact details below:
The Compliance Manager,
ROCK Insurance Group,
135 High Street,
If your complaint relates to insurance purchased from us via electronic means then you are also able to use the EC On-line Dispute Resolution (ODR) platform at www.ec.europa.eu/consumers/odr/ who will notify FOS on your behalf.