You can contact our UK call centre by email or phone:
Email: customerservice@emeraldlife.co.uk
Telephone: 0330 113 7109
If you need to make a claim, please call:
If you purchased your policy on or after 16 April 2020 but before 19 February 2021 please contact International Medical Rescue on 02380 177285.
If you purchased your policy between 26 April 2019 and 15 April 2020 please contact International Medical Rescue on 02380 177469.
Claims under Section B – Optional Gadget cover:
Contact Trent – Services (Administration) Ltd at
Trent – Services (Administration) Ltd
Trent House
Love Lane
Cirencester
Gloucestershire
GL7 1XD
Or on phone number 01285 626020, email: claims@trent-services.co.uk or by fax 01285 626031.
For all marketing enquiries:
marketing@emeraldlife.co.uk
For all press enquiries:
Email: press@emeraldlife.co.uk
Call: 07808 167868
We’re sorry you have a complaint, for policies other than pet and travel, please get in touch with us via the contact details below:
Email: customerservice@emeraldlife.co.uk
Call: 0330 131 9960
You can write to us at 286 Queensbridge Road, London E8 3NH.
For a pet policy, please get in touch with us via the contact details below:
Email: claims@petadminteam.com
Call: 03332 205510
For a travel policy, please get in touch with us via the contact details below:
The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex
RH10 1DQ
Email: admin@rockinsurance.com
If your complaint relates to insurance purchased from us via electronic means then you are also able to use the EC On-line Dispute Resolution (ODR) platform at www.ec.europa.eu/consumers/odr/ who will notify FOS on your behalf.
©2020 Emerald Life Limited. All rights reserved. This website contains information on the products and services of Emerald Life only unless otherwise stated. Emerald Life Limited is registered in the UK under number 07201151, registered address 286 Queensbridge Road, London E8 3NH.
Emerald Life Limited is an Appointed Representative of Commercial and General Limited, which is authorised and regulated by the Financial Conduct Authority and appears on the Financial Services Register under number 300001, registered address 17 Teddington Business Park, Station Road, Teddington, Middlesex, England, TW11 9BQ. Emerald Life Limited is an Introducer Appointed Representative of Sterling Client Services Limited, who is authorised and regulated by the Financial Conduct Authority and appears on the Financial Services Register under number 628324, registered address Norman Place, Reading, Berkshire, United Kingdom, RG1 8DA. FCA authorisation can be checked on the Financial Services Register at https://register.fca.org.uk/ or by calling them on 0800 111 6768.NOTE: where percentage discounts are offered on premiums, they do not apply to all components of Emerald’s home and travel policies and so discounts offered may not be exact but an approximation.
