Contact Us

You can contact our UK call centre by email or phone:
Email: customerservice@emeraldlife.co.uk 
Telephone: 0330 113 7109

If you need to make a claim, please call:

  • Home & Contents: 0333 234 3722 / homeclaims@emeraldlifeclaims.co.uk
  • Term life: 020 280 6000
  • Pet: 0333 220 5510 / claims@petadminteam.com
  • Wedding: 0333 234 3723 / weddingclaims@emeraldlifeclaims.co.uk You can download a wedding claim form here.
  • Travel: If you purchased a Single Trip policy after the 3rd March, 2021, or an Annual Trip policy after the 26th of March 2021, then please download a claims form at www.policyholderclaims.co.uk or please provide your policy details and the section you are claiming under to tifgroup-claims, 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY.
  • If you purchased your policy on or after 16 April 2020 but before 3rd March 2021 please contact: International Medical Rescue on 02380 177285.  
  • Claims under Section B – Optional Gadget cover:Contact Trent – Services (Administration) Ltd at

    Trent – Services (Administration) Ltd
    Trent House
    Love Lane
    Cirencester
    Gloucestershire
    GL7 1XD

    Or on phone number 01285 626020, email: claims@trent-services.co.uk or by fax 01285 626031.

 

For all marketing enquiries: 
marketing@emeraldlife.co.uk

For all press enquiries:
Email: press@emeraldlife.co.uk
Call: 07808 167868

We’re sorry you have a complaint, for policies other than pet and travel, please get in touch with us via the contact details below:
Email: customerservice@emeraldlife.co.uk
Call: 0330 131 9960

You can write to us at 286 Queensbridge Road, London E8 3NH.

For a pet policy, please get in touch with us via the contact details below:
Email: claims@petadminteam.com
Call: 03332 205510

For a travel policy, please get in touch with us via the contact details below:

The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex
RH10 1DQ 

Email: admin@rockinsurance.com

If your complaint relates to insurance purchased from us via electronic means then you are also able to use the EC On-line Dispute Resolution (ODR) platform at www.ec.europa.eu/consumers/odr/ who will notify FOS on your behalf.

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