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Contact Us

You can contact our UK call centre by email or phone:
Email: customerservice@emeraldlife.co.uk 
Telephone: 0330 113 7109

If you need to make a claim, please call:

  • Home & Contents: 0333 234 3722 / homeclaims@emeraldlifeclaims.co.uk
  • Term life: 020 280 6000
  • Pet: 0333 220 5510 / claims@petadminteam.com
  • Wedding: 0333 234 3723 / weddingclaims@emeraldlifeclaims.co.uk You can download a wedding claim form here.
  • Travel: If you purchased a Single Trip policy after the 3rd March, 2021, or an Annual Trip policy after the 26th of March 2021, then please download a claims form at www.policyholderclaims.co.uk or please provide your policy details and the section you are claiming under to tifgroup-claims, 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY.
  • If you purchased your policy on or after 16 April 2020 but before 3rd March 2021 please contact: International Medical Rescue on 02380 177285.  
  • Claims under Section B – Optional Gadget cover:Contact Trent – Services (Administration) Ltd at

    Trent – Services (Administration) Ltd
    Trent House
    Love Lane
    Cirencester
    Gloucestershire
    GL7 1XD

    Or on phone number 01285 626020, email: claims@trent-services.co.uk or by fax 01285 626031.

 

For all marketing enquiries: 
marketing@emeraldlife.co.uk

For all press enquiries:
Email: press@emeraldlife.co.uk
Call: 07808 167868

We’re sorry you have a complaint, for policies other than pet and travel, please get in touch with us via the contact details below:
Email: customerservice@emeraldlife.co.uk
Call: 0330 131 9960

You can write to us at 286 Queensbridge Road, London E8 3NH.

For a pet policy, please get in touch with us via the contact details below:
Email: claims@petadminteam.com
Call: 03332 205510

For a travel policy, please get in touch with us via the contact details below:

The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex
RH10 1DQ 

Email: admin@rockinsurance.com

If your complaint relates to insurance purchased from us via electronic means then you are also able to use the EC On-line Dispute Resolution (ODR) platform at www.ec.europa.eu/consumers/odr/ who will notify FOS on your behalf.

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©2020 Emerald Life Limited. All rights reserved. This website contains information on the products and services of Emerald Life only unless otherwise stated. Emerald Life Limited is registered in the UK under number 07201151, registered address 286 Queensbridge Road, London E8 3NH.

Emerald Life Limited is directly authorised and regulated by the Financial Conduct Authority and appears on the Financial Services Register under number 666615.  FCA authorisation can be checked on the Financial Services Register at https://register.fca.org.uk/ or by calling them on 0800 111 6768. NOTE: where percentage discounts are offered on premiums, they do not apply to all components of Emerald’s home and travel policies and so discounts offered may not be exact but an approximation.