About Us

Why Emerald?

Emerald Life was two plus years in the making and we hope to become the insurer of choice for the LGBT community. We want to be known for our advocacy on LGBT issues and our support for LGBT charities and causes. We feel strongly about how we serve and work with the community because we are part of the community.

We have rewritten policies, taking out discriminatory and legacy wording, adding in extra protections and cover designed specifically for the gay and lesbian community. On top of this, we have redefined the customer experience at our call centre so you don’t have to come out every time you call.

Why Emerald?

We Listen

From the beginning, we wanted to have in place channels that will allow us to receive and to process feedback from our customers and potential customers, and to act on it. Emerald Life can only service the community if it listens and absorbs what it hears. To do this most effectively, we have put in place Emerald Connect, a bespoke social media platform that will allow us to share content and news about LGBT events globally. Just as importantly, it also allows input from our customers and our community, either directly or by comments on our content. We hope to engage the community in lively, frank, and constructive dialogue as we evolve.

Where there are areas of more specific focus, we have also set up specific feedback and input groups. We have established T-Squad, a group of trans advisers who between them have a long record of advocating trans matters to charities, governments, healthcare providers and policy advisors both here and abroad. Our LGBT Families page looks for input on all aspects of LGBT parenting and we also work with our LGBT family partners to increase understanding of specific needs.

We Listen

Our Partners

We want to make sure that our efforts benefit the LGBT community beyond the support we give to our customers. Our charity partner relationships help us achieve that. We work with both large and small LGBT charities, supporting them in several ways, from mentoring those looking for employment, to hosting events, and from advising on social media planning, to running an intern program for LGBT young people referred from our charity partners.

Our Partners

Our Team

Emerald Life can only be a success – in terms of meeting the needs and wants of the LGBT community – if we can truly say that we have tried to listen, understand, and be skilled enough to make those improvements expressed by the experience of LGBT customers. You can find out more about our senior team, background, experience and why we are growing the first gay and lesbian insurance company in this section.

Our Team

Our Board

Part of Emerald’s ability to grow and meet the community’s needs will depend on the abilities of the Emerald Life team. More than that, we felt it was important to have a strong group of advisers on the board. Our board has decades of top industry experience and also long-standing backgrounds working for LGBT equality, whether as part of the community or as strong allies. We are extremely proud to have such a talented and diverse team working with us, each one of them brings skills, experience and a deep understanding of what Emerald Life is trying to achieve.

Our Board
EMERALD SUPPORTS
Stonewall
P3
Human Dignity Trust
Diversity Role Models
The Albert Kennedy Trust