We Listen

It’s Good To Talk

One of our top priorities when launching Emerald Life was to become an essential part of the gay and lesbian community, with LGBT advocacy at our heart. We know that to achieve this, we need to have an open and ongoing dialogue with all parts of the community.

And because the LGBT community is so diverse, we've set up three different focus groups: 

  • T-Squad – our transgender advisory group, which helps us communicate openly with the transgender community, understand specific needs and to work to create fully-considered insurance products
  • LGBT Families – a forum to discuss the diverse LGBT family needs within the community, and allows us to better tailor products to meet those needs
  • Emerald Connect – a forum for gay men, lesbians, the bisexual community, and straight friends to hear from Emerald and our partners, to give their opinion on Emerald, and work with us as we continue to learn and evolve

Why it's important for us to listen

We've been sure to listen to the community and our customers since day one. In fact, our policies and customer journeys were meticulously put together after countless reworkings and conversations with members of the LGBT community. Read more about the testimonies that sparked us into action here.

The result of having our ears open to the whole community is a selection of insurance products which we hope respond to real-life experiences the gay and lesbian community face every day.

For us to continually improve these products and services, we promise to always listen to every customer – and every member of the LGBT community.

Be social – and let us know what you think

As mentioned above, Emerald Connect is our social forum that lets you keep up with the latest news from Emerald – and have your say on all our developments. It's also easy to get in touch via our Facebook and Twitter channels, or by commenting on our blog.

You can always contact us by email on customerservice@emeraldlife.co.uk with your input, about any aspect of Emerald Life and the service we provide.

Human Dignity Trust
Diversity Role Models
The Albert Kennedy Trust